FOTOFAVN · SUPPORT
Help with Fotofavn
Having trouble saving your Aula photos? Start with the guidance below, or write to us for help.
Contact support
Support is provided by Collaborator ApS. Tell us what you were trying to do, what happened and the status or error shown in Fotofavn. Include your Fotofavn version and macOS version.
You can review and copy Support details in the app. Check the summary before pasting it into your email. Copying it does not send anything automatically.
Please do not send school photos, children’s names, private school information, passwords, MitID codes, complete archive folders or screenshots containing personal information.
Read how we handle support emails in our privacy policy.
Getting started
- Open the library you want to use in Photos on your Mac.
- Open Fotofavn and sign in with MitID using your Aula guardian account.
- Choose Sync now and allow Fotofavn to control Photos when macOS asks.
Common questions
Why hasn’t automatic sync started?
Keep Fotofavn open and signed in. New installations sync daily, with the first automatic run due after 24 hours. Check that your chosen schedule is due and that syncing is not paused. Connect your Mac to power unless syncing on battery is enabled. Choose Sync now or Resume to start sooner or continue after a pause.
Can I close the window while syncing?
Yes. Closing the window keeps Fotofavn in the menu bar. Quitting the app stops syncing. Automatic syncing requires the app to be open; launch at login is optional.
What if I cannot sign in?
Check your internet connection and try signing in again when Fotofavn asks. If sign-in also fails in Aula, use Aula’s or MitID’s own help. If Aula works but Fotofavn does not, email us with the status shown in the app. Never send passwords or MitID codes.
What if Fotofavn cannot access Photos?
Open the intended library in Photos. In macOS System Settings, check Privacy & Security → Automation and allow Fotofavn to control Photos. Then follow the next step shown in the app.
Why is a photo waiting for review or verification?
A possible duplicate may need your decision: compare the pictures and choose the appropriate action in the app. Unconfirmed earlier saves are checked separately during sync. If verification remains unfinished, use Check saved copies when offered. Avoid importing the same photo repeatedly to work around an uncertain result.
What if disk space or archive history needs attention?
If the app reports insufficient space, free space on the relevant disk and follow its next step. If a previously selected archive folder is unavailable, reconnect that same folder and renew access when asked. Keep archive history and unfinished downloads intact. Do not delete history, replace it with an empty folder or remove lock files to bypass a warning; contact support if it persists.
Will signing out remove my photos?
No. Signing out removes Fotofavn’s saved login and keeps imported photos and local archive history. Manage saved pictures in Photos. Contact us before deleting archive history, as it helps prevent repeat imports and remember deletions.
Can I try Fotofavn without signing in?
Choose Try demo at sign-in. The demo uses fictional pictures and does not contact Aula or MitID, but it can add real sample files to your open Photos library. Use a separate local Photos library if you want to keep samples separate. Leaving the demo keeps any imported samples.